Privacy Policy
1 Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number
- Property information: address, county, estimated value, sale timeline, and other details you provide about a property you are considering selling
- Transaction information: documents, communications, and information related to a real estate transaction in which you are participating through our services
- Communications: messages you send to us, including form submissions, emails, and text messages
We also automatically collect limited technical information when you visit our sites, including IP address, browser type, device information, and pages visited, for the purpose of operating and securing our services.
2 How We Use Information
We use the information we collect to:
- Respond to inquiries and provide brokerage services
- Manage real estate transactions you engage us to assist with
- Communicate with you by email, phone, or text message
- Operate, maintain, and improve our website and platforms
- Comply with legal obligations applicable to licensed real estate brokerage activity in the State of Florida
3 How We Share Information
We share information only as necessary to provide our services and operate our business. Categories of recipients include:
- eXp Realty, our sponsoring brokerage, as required for licensed real estate activity
- Service providers who help us operate our platform, including hosting, email delivery, customer relationship management, and document management vendors
- Title companies, lenders, attorneys, inspectors, and other parties involved in a real estate transaction in which you are participating
- Government agencies and regulators when required by law, including the Florida Department of Business and Professional Regulation
- Parties to whom you direct us to share information
4 How Long We Keep Information
We retain information for as long as necessary to provide our services, comply with legal and regulatory obligations (including Florida brokerage record retention requirements under F.S. 475.5015, which require certain transaction records to be retained for at least five years), resolve disputes, and enforce our agreements.
5 Your Choices
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and regulatory retention obligations
- Opt out of marketing communications at any time by replying STOP to text messages, clicking unsubscribe in emails, or contacting us directly
To exercise any of these rights, contact us using the information in Section 8.
6 Communications and Text Messaging
If you provide your phone number and consent to communications from us, we may contact you by phone or text message regarding your inquiry or transaction. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Opting out of marketing messages does not affect transactional messages necessary to service an active real estate transaction.
7 Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No system is perfectly secure, and we cannot guarantee the security of information transmitted to or from our services.
8 Contact
For privacy questions or to exercise your rights under this policy, contact:
9 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.